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All other support questions: Get help through our moderated certification support forums. Computer science and related fields are the most likely courses of … Get the details. Achieved and maintained company-high customer retention rate of 99.32%; Efficiently cultivated fresh outsourced help desk team and remote help desk jobs. These could include internal systems, “crossover” technologies, or growth-oriented technologies. HDI provides help desk training and service desk training with complementary testing and professional certification. Though some jobs require a bachelor’s degree in computer science or a related field, some help desk tech jobs only require an associate degree and on the job training. Earn a SolarWinds Certified Professional certificate to improve your marketability as an IT professional and stand out from the crowd. According to a report by the Occupational Information Network (O*NET), 84 percent of help desk techs employed in the United States in 2010 had attended at least some college, with 18 percent holding associate degrees and 29 percent having completed a bachelor's. Type or write notes or record audio notes with OneNote. Microsoft Teams Administration: Plan, Configure, and Deploy Robert McMillen . We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration. In these programs, you study the basics of hardware, software, and networks to gain the skills you need for this career. Service Desk Certification is designed to benefit you and your organization on many levels, particularly the following: 1. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace. Subscribe to CompTIA’s IT Career Newsletter and get 10% off your next training solution or certification. CompTIA A+ is a widely recognized certification held by help desk technicians. Get help with your questions about Microsoft Teams from our how-to articles, tutorials, and support content. Anyone with a basic technical background and probably no more then High School diploma is essentially qualified and will be hired for a tier 1 Help Desk. The median salary and wage for computer support specialists are $52,160 per year and … Let’s face it: most people don’t want to work a help desk job, and I don’t blame them. 1h 53m 1,910 Views. Help Desk Institute offers classes online only. For help desk professionals in leadership roles, RCCSP Professional Education Alliance offers Help Desk Team Lead training and certification program. Microsoft Certified Trainer (MCT) program: Your question may already be answered in our MCT Program Overview. SDI Service Desk Qualifications Available: SDI’s industry-proven and internationally recognised qualifications can help you get ahead throughout your IT support career. New Releases. Microsoft is here to help you with products including Office, Windows, Surface, and more. Help Desk Professional is your guide to breaking into the IT world. Find solutions to common problems, or get help from a support agent. A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. New Releases; Learning Paths; Preview Course. This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. Connect with the entire spectrum of technical service and support. But, as a sysadmin, you’ll also likely be called on to bring deeper expertise in particular systems and tools than you do as a help desk tech. IT helps desks also require technicians to have a number of skills. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. Held by help desk software is the heartbeat of a well-run help desk professionals leadership. Professional education Alliance offers help desk / support Professional training from ITProTV, the home of binge-worthy learning,... Extensive knowledge of IT help desk team and remote help desk team Lead training and service desk training complementary... Computing to intermediate/advanced tools without a bunch of useless information page and fill out the form your next training or! 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