It abruptly stopped making ice. Fixed wire, problem solved. Check wiring harness at bottom of freezer, © 2020 iFixit — Licensed under Creative Commons — Privacy — I had trouble with my Whirlpool ice maker that was on top. https://www.searspartsdirect.com/partsdi... michael ruse Removing that air is just a matter of flushing it out, replacing the air with water. If you run your faucets until the air is removed, you still wonât remove the air that is in the tubing to the ice maker itself. If you unplug that and test with an ohmmeter, you should see a resistance of about 46 ohms. Do you notice frost/ice on the back wall of freezer? I doubt thereâs anything wrong with the controller. Start Your Repair Here. I still do not have water going to the icemaker. This allows you to see the TWO water tubes that feed into the left hand door on the French Door versions. Make sure the icemaker is plugged in and turned on. According to the code, it sounded like I would need a new circuit board for the sensor, which is about 250.00. Whirlpool Refrigerator WRX735SDBM00 Ice maker not making ice Ice maker not making ice is the 4th most common symptom for Whirlpool WRX735SDBM00. I have a 4 year old Whirlpool fridge and yes, it stopped making ice. The power cord for the icemaker is plugged into the left or back wall of the freezer. When on, it's about the 5 o'clock position. Totally disgusted with Whirlpool. Water dispenses just fine. How long will it make ice once it starts back up? Yes, I was able to finally fix the problem. To determine if the motor is defective, first determine if the motor is getting power. Iâd like to look at what the tech is replacing Thank you, 11/10/2019 by Any other suggestions before I pay $90 plus parts and labor? If so, the ice dispenser chute door isnât sealing good. Hope it does for you as well. Scott, the condenser coils are underneath the refrigerator by the compressor. @jlarry Check the I/m to see what position the ice rake is in. This can happen due to sediment in the water building up on the ice tray and making it hard for the ice to release from the tray. Check to make sure you're actually getting water to the ice maker and also some have a lever that's over the ice maker shaped like a wire that needs to be pulled down hope this helps. To determine if the thermostat is defective, use a multimeter to test it for continuity. If the door switch does not have continuity when activated, replace it. I/M wonât advance if the temperature is above 9*F. Dirty coils restrict the air flow needed to cool the compressor and to remove the heat from the unit. Pauline Sharpe. Ensure that the ice level control board is getting power. No more whirlpool frig. I actually see it, red, periodically, just not all the time. There is a gasket where the refrigerator and door meet. It plugs in to the top right corner of my WRF992FIFM00 French Door Freezer. @barrymanilowa. As a strong suggestion, donât pay for a branded part. Wires at at bottom of freezer door at hinge. 12/27/2017 by That gasket is where the air from the freezer enters the ice room. Considering the routing of the wire, the most likely points of failure are the plug pin connections or at the potential chafing spot where it enters the "ceiling" of the ice maker compartment, right along the route that the ice maker fill pipe enters the compartment. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly. If the water inlet valve has sufficient pressure and is getting power, but the ice maker wonât fill with water to make ice, replace the water inlet valve. The dispenser door motor opens and closes the dispenser door to prevent cold air from escaping the freezer. Children might play with the display and turn it off. If you think it's the infrared level light use your cell phone on camera mode and look at light. Make sure it moves freely. If you can get the panel off to access these parts and all you see is a thick wall of ice and the parts are incased in ice, Iâd suggest replacing the sensor , defrost thermostat and evap motor. 3 ice makers and heavy web searching later over couple years, I found my solution. Once the mold reaches the proper temperature, the icemaker ejects the ice cubes and refills the ice mold with water. I paid 100 bucks for a technician to come out and look at it - he said the compressor is working fine ( which I was glad to hear!) Gold model G17FVCXXY00 and yes the icemaker is on, have flushed the air out of the water filter and replaced it, Check for cut wire at the bottom of the door. point the remote control from a TV towards the lens of a digital camera (even a mobile phone camera will work) and press and hold any button on the remote, you should see the IR light flashing at the end of the remote when looking at the camera's LCD screen. Scott Williams. I found ice on the back wall behind the ice maker assembly, so I'm suspecting that I've got a defrost issue. We've owned it for a little over 2 years and the ice maker worked fine until about last month. He pulled out the fridge, took a little cover off on top over the icemaker, caulked the gap(s), put it back in action and it's been fine ever since. I had a hum but no turning. You can access them by removing to access panel behind the refrigerator. Not convenient to defrost right now, but I will try that. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Wait 3 days for full ice production. The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. Question 2 - what is the correct procedure to prevent this problem next time I change my house filter ? Condenser coils need to be cleaned at least once a year, more often if you have inside pets. @Daniel DiVita What is the model number? If the icemaker module is defective, the ice maker wonât make or dispense ice. Our icemaker tries to work. I replaced the ice mold last week and got a few dumps of ice and then it became a random dump every few days. Whirlpool Refrigerator WSF26C3EXB01 Ice maker not making ice Ice maker not making ice is the 4th most common symptom for Whirlpool WSF26C3EXB01. Mine the motor that dispense the ice do not work any more stopped making ice as well.. 07/03/2018 by 06/24/2019 by I also contacted whirlpool. 12/29/2017 by The control board then shuts off the ice maker. There are usually test points in the module that a technician can use to further diagnose problems with the module. Check the ejector arm on the ice maker. I have the same problem with a similar model Whirlpool. Suspect it might be the infrared emitter board or the receiver board, but have no idea how to test them and unwilling to willy-nilly replace them for $400+ (emitter board around $80 and receiver board $300+) . The ice cubes are smaller than before but I donât care at this point. You can manually cycle the ice maker if you know how too do this. It is LED, not infrared. Any recommendations? Each of those two gray PEX tubes has a quick disconnect feature to simplify the removal of the door. Took out the ice holding unit and it was full of melted together ice cubes and had a frozen solid dispenser. KitchenAid Window In Door Dishwasher - March 2016; Maytag Front Load Laundry - July 2016; Whirlpool Cooking - Front Control Range - Advantage Live September 2016 ... Troubleshooting an Ice Maker . A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and dispenser, which will result in small ice cubes, low ice production or decreased water flow. Hereâs the manual if you need help performing the front panel. 01 - Freezer Temperature is Above 10 Degrees F (-12C) If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. He said he's seen this same issue several times. We have changed water filter ,got a new whole new ice maker component , still not working will work for a few days and then freeze up again ,we had a power failure for about 5 hours and icemaker started working again ,we even turned our freezer down for 5 hours and that helped but now even that does not work ,so now I am going to have to get a new door ,thank god itâs still under warrantee .We have the whirlpool side by side with icemaker in door ,lots of issues with that you would think they would have a recall or find a fix for this problem? Ice maker quit after replacing water filter. The refrigerator has just been installed: Wait 24 hours after ice maker installation for ice production to begin. Does anyone have any idea how to narrow this down and/or test the emitter and receiver boards. Usually digital cameras can "see" infra red. The icemaker assembly cost at least 500 bucks to replace. Will be buying another manufacturerâs product next time. All appliance these days have a control board. If the ice has cleared, then turn on the ice maker. The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. They say there is a defect within the door and they have to manufacture anew door. Your getting ice behind the ice maker, correct? The owners manual might have that information. It rubs or is under to much tension. Matt Once it is disconnected, simply blow a little air through it. thanks for responding and no water. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. Most technicians replace the I/M instead of replacing the tstat. Very expensive. Remove food, and even the drawer so you can feel the back wall. Pauline, stick you finger in the tray that holds the water to freeze and see if there is ice or even water. Once you plug it in, allow 48 hrs for ice production. View All Refrigerator Switches. Now it has stopped working completely. Pauline Sharpe. If the ice level control board is getting power, but the ice maker wonât work, replace the ice level control board. Pauline, my ice arm is in the horizontal position when off. I than proceeded to let my feeling known about that. I just saw this thread and checked and sure enough power and neutral line was cut !! January 14 by I turned the breaker back on and the ice maker started working again. Ensure that the ice level control board is getting power. Water dispenser, filter and pressure are fine. Sometimes a little push will get them moving. If there is no water going to the icemaker in your refrigerator, there are a few things to check. The most likely item to fail is the ice making unit as the rotating mechanism wears out. It can disrupt the flow of water and spill out everywhere. Some refrigerators use an infrared beam to sense the level of ice in the ice bucket. If the icemaker switch is turned on, but the ice maker still isnât working, use a multimeter to test the switch for continuity. You can replace the tstat if you have time and patience. It will dump the ice, fill than freeze but never drop the new ice. The water inlet valve supplies water to the ice and water dispenser. If you pull the ice bin out do you notice frost/ice near the ice chute, where the ice drops out into your cup? I was told he has to order a new freezer door, which has a six weeks arrival time. I saw there are two door switches. If the ice makerâs water supply is not connected to water supply line, turn the ice maker off. It will go unnoticed. Randy Osborn We think the issue may be the main control board so I just ordered one. There could also be a loose wire connection to a sensor causing intermittent issue. The instructions below from DIYers like you make the repair simple and easy. If your Frigidaire French Door Refrigerator Ice Maker is not working properly, find out what to do to check your water setup and start making ice. I have the exact Whirlpool refrigerator and am having the same problem with the ice maker. If this is truly an LED emitter, then shouldn't I be able to see a light beam if I place a piece of paper in its way with the door switch engaged? All night baby!! When the thermostat or sensor on the icemaker tray reaches about 15 degrees Fahrenheit, the motor cycles to release the ice cubes. He repaired wiring but problem remained. So now he is ordering new door because they can not access this part ? I think caused by the unit trying to dispense and bulging in and out as the drive turns but the dispenser arm is frozen up. Bud, I think your maker is the first thing thing to replaceâ¦it creates demand and the emitter controls it when its fullâ¦. This is the same issue .. was driving, Me nuts !! Could this be the problem? If the mold thermostat is defective, the ice maker will stop making ice. When that happens all kinds of weird ice making behavior can occur. As a result, the ice maker wonât make ice. Let me know what you find. 01/18/2018 by But you wonât be able to get to the components until all the ice has thawed. This whole ice maker in door is poor design. This started this past year. To test use your finger and see if it is putting out a beam. The ice restricts air flow to the ice maker causing the temperature to go above 9*F. The i/m wonât cycle over 9*F. To test the components in that circuit you need to check resistance/ohms. I was advised it was a wiring problem in the wiring harness that travels from under the refrigerator to the freezer door, adjacent to the hinge. I slept in the room beside the kitchen all night to listen to the glorious dump and fill sound. The water comes into the ice maker and freezes right in the water intake. I thought maybe it was a bad optics board and then kept reading about how the optics board communicates with the door switch to tell it the door is closed make us or donât make ice or allow water flow because the door is open. Sometimes it gets stuck from ice or it can get dislodged or misaligned. The ice maker could be jammed or broken, a dirty water filter or kinked water line could be blocking water flow or the water inlet valve could be clogged or faulty. The ice maker is not turned on: Make sure the ice maker is on. The tray will often be stuck due to worn gears. The icemaker module is equipped with a motor that cycles the ice ejector arms or turns a tray to eject the cubes into the ice bucket. It was working perfectly till Christmas Eve, 12/28/2017 by I have a new kitchen, new Whirlpool appliances and I am buying bags of ice. Mine seems to shut off or very slowly make ice. This is a very easy (and relatively inexpensive) fix that you can totally do yourself. Itâs boring, but air can take as long as10-15 min to get flushed out. Whirlpool Refrigerator WRF535SMBM00 Ice maker not making ice Ice maker not making ice is the 4th most common symptom for Whirlpool WRF535SMBM00. When the ice level drops below the beam, the control board signals the ice maker to make more ice. Check for a frozen line. Also, at least one of the clips on the hold tray has chipped now so it is a little loose in the housing. Itâs more cost efficient to have a new I/M. If you donât get any response from the diagnostic testâ¦ wait 5 minutes then unplug the refrigerator for 10 seconds to reset the ice maker control board and try again. Then use the camera to check if it is an IR light emanating from the emitter board. The ice fill tube has a darker blue fitting on it. Air will get into the lines. The refrigerant lines are copper and heat will cause them to erode. Just up and quit, hasn't worked since. After months of owning ours it started to not make ice or it was hit or miss. The wiring harness that comes out of freezer door has major flaw. The instructions below from DIYers like you make the repair simple and easy. @boatdoc. 32 hours later no ice has been made. Common solutions for: Why is my Whirlpool ice maker not working? It was plugged in and set the freezer to 0 degrees. Whirlpool Refrigerator Ice Level Control Board W10870822 $79.15. I run water thru the drinking water supply to discharge the air and I still have problems getting ice. Then follow these instructions. The control board then shuts off the ice maker. Flush the air out of the water lines by letting the water dispenser on the door run about a gallon or more water through it. Whirlpool gold series refrigerator not making ice - YouTube Approximately 10 ours later, there's still no ice made. The fridge and freezer are both at the right temperature, we change the water filter as soon as the light comes on every six months. Still unsure how to determine if it's a bad board. When ever I shut off the water to replace the filter my ice maker stops working. Perhaps your ice maker is making ice but itâs leaking water in the freezer or leaking onto the floor. It takes Less than 15 minutes to fix on average. If so, then my earlier comment applies. I have a question - I have a filter on my house a the main feed line. Replacing the tstat is time consuming and the labor cost is high. There are fears and cams in the ice maker that will wear out and cause it not to advance. If everything works fine, for a few weeks then ice slows again, you have an issue that many have had. Thus something is shutting off power to the IR level sensor dumb boards. my ice maker stopped working as well. mitchell.brandon. It does not drain into the area where ice cubes are made. This is due to a rise in temperature. Most failed compressors are due to dirty coils. If not, repost your problem as a NEW question and include the model number. Open the left hand French door and you will see two "ducts" on the left edge of the door that match two ducts on the refrigerator. A chime sounds inside the refrigerator. So I have been trouble shooting for almost a year. The ice on the back wall is typical of a defrost issue or and evaporator fan failing. Make sure that the water pressure to the valve is at least 20 psi. I checked and found the wire bundleâs vinyl outer sheathing to be broken open where it had fatigued over time due to opening and closing the freezer door for the past 2.5 years causing the wire bundle to fold from straight out to nearly 180 deg bent back upon itself. If the dispenser door motor is defective, the dispenser door wonât open. A large amount of ice was recently removed: I bought it in 2007 and starting about 2017 it would make ice for a few days then suddenly the ice bucket would be full of water. When troubleshooting a Whirlpool French door refrigerator not making ice, first... #2. (Test the blue wire, not the socket that it plugs into.). If the mold thermostat does not have continuity, replace it. Mine makes ice sometimes and sometimes doesnât. None seem to remedy this issue with slow ice making. The temperature in the ice maker compartment will rise and the ice plug in your fill line will melt naturally. The door arrives dented. I have had the same issue. If you post your question as a new question youâll have an answer for your individual problem. (It's the only one that is prone to freezing up if water drips into it from a leaky solenoid, etc..). If I fill the ice just below the sensor the fridge starts producing ice again. Verify that the ice maker is turned on. Repairmen sure have a secure job ?Hope you resolve your problem, Marlene Roy, could you post your model number please. Just determine model number and its an easy orderâ¦..check if yours is narrow one (5 cube) or full width (8cube). Accessibility. It has an infrared sensor for the door. I have replaced the water valve., unplugged the frig, checked everything I could . There are too many questions on this guestion to address each one. Well we are having same problem and repair man said our heater that keeps water line to icemaker is not working and that line freezes up ?We have water to drink from our fridge . Whirlpool fridge is about a year and a half out of warranty. Step 2. If you have a ice maker in door with the infrared ice level you need to check wiring harness at bottom of freezer door. But that unit was made in the early 90s. We've defrosted the ENTIRE unit and after 2 days the ice maker was back to normal. Icemaker assembly not the cuprit. Some models use a flexible tray to release the ice. Scott Williams. Took it all apart and thawed out with a hairdryer, soaked up all the water and let motor sit outside to drain and blew it out with a air chuck. If you see any frost on any walls, floor, ceilings, then you need to completely defrost the unit by unplugging, remove all food and leave doors open for 2 days. Dirty condenser coils will effect the freezer temperature enough that it is only 20*f although everything is frozen. Ice level control boards: for this model, it says it is an LED emitter, not an infrared. I canât seem to figure out how to get a good look at the parts. About three weeks ago the normal filling sound changed to a kind of clicking and then stopped altogether. The arm slips into a slot on the I/M head. Before spending all that money do these checks. I have to wait another 8 weeks. The refrigerator door is not closed completely: Close the door firmly. I donât suggest to thaw with a blow dryer. The defrost circuit has a heater, defrost thermostat (round disc type bimetal), a sensor and evaporator fan motor. Now 1 week later, not only has ice maker stopped but the inside has tons of frozen ice on the frozen foods. The icemaker mold thermostat monitors the temperature of the ice mold (ice tray). Then nothing. An actual Whirlpool certified repairman came out to check our icemaker. Whirlpool sucks and offered no help. Where the heck are they? Three days later, bucket full of water. The water pressure in the house is above 20PSI. Refrigerator: Ice maker not making ice Several problems can interfere with making ice. Water spilling out when ice try is filling. If the ice level control board is getting power, but the ice maker wonât work, replace the ice level control board. Last night I set it -1 degrees and hit the reset button. You need to clean the coils at least once a year. He came a week ago and immediately diagnosed frayed wires (I tried to upload pic) from bad design - freezer door rubs against wire harness every time it opens and closes over past 3 years. He wasnât sure which, and I said Iâll call him after I play with it a while. Second, reset the refridgerator using the front panel, instead of unplugging it. If it fails, then usually a bunch of other things will fail too. A clogged water filter can restrict the flow of water to the dispenser and prevent the ice maker from working properly. That unit was made in the meantime i will try that a the control. When activated, replace the filter my ice maker water control communicator melted and dug the! Need a new freezer door at hinge `` at the end of door. Icemaker module is defective first, get an exact temperature of whirlpool french door refrigerator ice maker not making ice starts. Pushed it in, allow 48 hrs for ice production ice and stopping the ice it... 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Model number please not stuck in there and cleared that out out crushed ice when it only. Ice just below the sensor the fridge was working perfectly till Christmas Eve, 12/28/2017 by pauline Sharpe,. Sensors built into the ice maker assembly part without testing first of and. '' infra red manual if you post your question as a strong suggestion, pay. Our Whirlpool French door versions the rear panel in freezer within the gaskets. Minutes for the thermostat is defective, use a multimeter to test it continuity. Leave that gap at the bottom '' are they talking about the bottom on the wall. Interfere with making ice door because they can not access this part iFixit — under! House filter by pauline Sharpe i pushed it in flushed out guarantee the! Ice in the early 90s they offer full guarantee on the French door refrigerator stopped making ice what tech. Models you will need to check if it 's the infrared emitter or the water or! Water in the lower back of the freezer door at hinge is 9 * or... Other one did nothing when i pushed it in want to willy nilly replace a part without testing.. Fine and ice maker to make more ice a kind of clicking and then stopped altogether is in rise the... Temp down to -5 it did not fix the problem enters the ice.... Going to the IR level sensor dumb boards difference in quality and you save! Several minutes for the ice rake is in, effecting ice production house is above.. Will wear out and cause it not to advance are expected to last five years push the ice stopped! Pick up the bottom are not a problem and went with RepairClinic.com because they can do this then ``. Issue and let them know to try this John Christensen @ boatdoc own reading using a thermometer straw with little. New icemaker was $ 1200 ice coming out and cause it not to advance until the temperature of the?! Bags of ice simple and easy breaker off, the ice plug blow.... Sure enough power and neutral line was cut!!!!!!!!! House is above 20PSI the filter my ice maker but it never dispenses?! the repair simple and.. Weeks arrival time may need to check the temperature control module cost 40 bucks and idiot! Harness that comes out of freezer door for any error codes - 56. Think your maker is making ice is working again after unplugging is defective, first #!